Customers regularly contacted Multi Infotech to ask a basic question: how much does this product cost, and is it available? The store needed a shared source of product information so customers could check those details themselves and the team could focus on helping them choose the right computer, accessory or service.
Before
A customer calls or messages the store to ask the price and availability of each product.
With the website
A customer checks the catalogue and listed availability, then contacts the store about the product they need.
