By signing a proposal, engaging our services or accepting deliverables, the client agrees to the applicable proposal, statement of work and these terms. Project-specific signed terms control where they expressly differ.
1. Scope of services
Nexa AI Solution provides website development, software development, AI and workflow automation, integration, consulting, maintenance and related digital services. The agreed proposal or statement of work defines the deliverables, milestones, responsibilities, assumptions, exclusions and acceptance process for each engagement.
Work outside the agreed scope is a change request and may require an updated estimate, timeline or separate statement of work. Third-party services are subject to provider availability, eligibility, pricing and terms.
2. Fees and payment
Unless the proposal states otherwise, fixed-scope projects require a 50% advance before work begins and the remaining 50% on completion before final source-code and asset handover. Larger projects may use milestone payments. Invoices are due within 7 business days. Prices exclude applicable taxes and third-party provider charges unless expressly included.
Work may be paused when an invoice is overdue. A late charge of up to 2% per month may apply where permitted and stated on the invoice or proposal.
3. Cancellation and refunds
Cancellation must be requested in writing. Unless a signed proposal provides different terms, the following guidelines apply: before work starts, the advance may be refunded less a 10% administrative fee; below 30% completion, up to 50% of the total project cost may be refunded; between 30% and 70% completion, up to 25% may be refunded; after 70% completion or delivery, payments are non-refundable.
Any refund is assessed against work completed, committed third-party costs, transferred deliverables and outstanding invoices. The client receives work eligible for transfer only after the applicable amount is paid.
4. Client responsibilities
- Provide accurate content, assets, access, approvals and legal permissions on time.
- Appoint an authorized decision-maker and consolidate feedback.
- Review deliverables within the agreed review period, normally 3 business days.
- Keep credentials secure and maintain required third-party accounts and subscriptions.
- Ensure that products, content, data and business practices comply with applicable requirements.
Client-caused delays can move the delivery schedule. Unused review or delivery time does not create an obligation to compress later stages.
5. Intellectual property
After full payment, the client owns custom code, designs and deliverables created specifically for the project, subject to third-party licences and the proposal. Nexa AI Solution retains pre-existing frameworks, methods, tools, generic components and know-how developed independently of the project. The client receives the licence described in the proposal for any retained component embedded in a deliverable.
Open-source and commercial dependencies remain subject to their own licences. We may show non-confidential completed work in our portfolio unless the client prohibits this in writing.
6. Confidentiality and data
Each party will use reasonable care to protect the other party's non-public business, technical and financial information and use it only for the engagement. This does not cover information already lawfully known, public through no breach, independently developed or lawfully received from another source. Confidentiality obligations generally continue for two years after the engagement unless an NDA provides otherwise.
Data handling is also governed by the Privacy Policy and any project-specific data-processing terms.
7. Delivery, acceptance and warranty
Deliverables are reviewed against the agreed acceptance criteria. A deliverable may be treated as accepted when the client approves it, uses it in production or does not report a material scope-related defect within the stated review period.
We provide a 30-day warranty after agreed delivery for reproducible defects in the delivered scope. The warranty does not cover new requirements, client or third-party changes, provider outages, unsupported environments, misuse or expired services. Ongoing changes and maintenance require a separate plan or estimate.
8. AI and automation disclaimer
AI outputs can be incomplete, biased or inaccurate. The client is responsible for appropriate human review before using output for legal, medical, financial, safety-critical or public decisions. Automation should include validation, monitoring and escalation suitable for its risk. We do not guarantee that third-party AI models or messaging platforms will remain unchanged or continuously available.
9. Acceptable use
Services must not be used for unlawful activity, fraud, unauthorized access, malware, deceptive content, harassment, prohibited surveillance, spam or messaging without required consent. A serious violation may result in suspension or termination. The client is responsible for its users, content, lists and regulatory permissions.
10. Warranties and limitations
Services will be performed professionally and deliverables will substantially conform to the agreed specification. Except for express written commitments, services are provided without additional warranties and uninterrupted or error-free operation is not guaranteed.
To the maximum extent permitted by applicable law, Nexa AI Solution is not liable for indirect, incidental, special, consequential or punitive loss, lost profit, lost revenue or lost data. Aggregate liability relating to a specific service will not exceed the amount paid for that service during the three months before the event giving rise to the claim. This does not limit liability that cannot lawfully be limited.
11. Third-party services and force majeure
We are not responsible for outages, policy changes, rejection, price changes or data loss caused by hosting, cloud, payment, messaging, AI, social or other external providers outside our reasonable control. Neither party is liable for delay caused by events beyond reasonable control, provided it communicates the impact and resumes performance when practicable.
12. Governing law and disputes
These terms are governed by the laws of India. The parties will first try to resolve a dispute through good-faith negotiation, followed where appropriate by mediation. Any further process, venue or arbitration requirement stated in the signed proposal will apply.
13. Changes and contact
We may update website terms for future use. Changes do not silently rewrite a signed project agreement. Questions or cancellation notices should be sent to contact@nexaaisolution.com. You may also call +91 86199 35032.