This policy applies to visitors, prospective clients and clients who use the Nexa AI Solution website, communicate with us or engage our services.
1. Information we collect
We may collect information you choose to provide, such as your name, email address, phone number, company name, project requirements, business information and communications. During a client engagement, we may also receive technical specifications, access details and billing information required to deliver the agreed service.
Hosting, security and analytics systems may automatically receive limited technical data such as IP address, browser, device, operating system, referral source, pages visited and approximate location. The current project enquiry form prepares a WhatsApp message in your browser and does not silently submit its contents to a Nexa database.
2. How we use information
- Respond to enquiries and prepare project estimates or proposals.
- Deliver, maintain and support contracted website, software and automation services.
- Manage project communication, invoices, access and client relationships.
- Protect the website and services, investigate failures and improve reliability.
- Understand aggregate website use when analytics tools are enabled.
- Meet legal, accounting or contractual obligations.
We do not sell or rent personal information. Marketing messages are sent only when there is an appropriate basis, and you may opt out of non-essential communication.
3. Service providers and data sharing
Information may be processed by providers needed for hosting, email, messaging, analytics, payments, cloud infrastructure or project delivery. Each provider operates under its own terms and privacy practices. We share only the information reasonably needed for the relevant function.
Where a client project uses an AI or messaging provider, the applicable provider, data flow, purpose and retention should be documented in that project's scope. We may also disclose information when required by law or when reasonably necessary to protect people, rights, systems or property.
4. Retention
We keep information only as long as reasonably necessary for the purpose for which it was collected, to provide warranty or support, resolve disputes and meet legal or accounting obligations. Typical operational targets are up to 12 months for general enquiries and up to 3 years after completion for relevant client project records, unless a contract, law or active support relationship requires a different period.
Conversation and analytics retention for a custom automation project is defined by that project's configuration and third-party providers. Data that is no longer required is deleted, anonymized or placed outside active use where reasonably practicable.
5. Cookies and analytics
The website may use essential storage for technical operation and privacy-conscious analytics to understand aggregate performance. If optional advertising or non-essential tracking is introduced, the related consent and disclosure controls should be updated before activation. You can also control browser storage through your browser settings.
6. Security
We use reasonable administrative and technical safeguards such as encrypted transport, access controls, secure secrets handling, maintained software and least-privilege access. No internet transmission or storage system can be guaranteed completely secure. Clients remain responsible for protecting credentials, approving authorized users and notifying us promptly of suspected compromise.
7. Your choices and requests
Subject to applicable law and contractual requirements, you may ask to access, correct or delete personal information, object to certain processing, withdraw consent or request information about how data is handled. Some records may need to be retained for legal, security, accounting or dispute-resolution purposes.
Send a request to contact@nexaaisolution.com. We may need to verify your identity before acting on a request.
8. Children's privacy
Our business services are not directed to children. We do not knowingly seek personal information from individuals under 18. If you believe a child has provided information without appropriate authorization, contact us so it can be reviewed and removed where required.
9. External links and third-party platforms
The website links to services such as WhatsApp, LinkedIn, Instagram, Facebook, X, YouTube and client project websites. Their privacy practices are governed by their own policies. Opening an external link leaves the Nexa AI Solution website.
10. Changes and contact
We may update this policy when services, technology or legal requirements change. The updated date at the top identifies the current public version.
For privacy questions, email contact@nexaaisolution.com or call +91 86199 35032.